bj888's Privacy Policy

Introduction and Scope of Application

This privacy policy applies to all services on the bj888 platform. When you create an account on bj888, browse our website, or use any of our services, you agree to abide by the terms of this policy.

bj888 believes that protecting user privacy is a fundamental responsibility. We use your personal information only for the purpose of providing and improving our services. This policy has been prepared in line with the applicable digital security and data protection regulations of Bangladesh.

For details on the general terms and conditions of our services, please read the Terms and Conditions page, which sets out all legal terms governing use of the platform.

What Information We Collect

2.1 Registration and Account Information

When opening an account on bj888, you are required to provide certain details. These are:

• Full name and date of birth
• Mobile number and email address
• Chosen password and username
• National ID card or passport number (for identity verification)

2.2 Transaction Information

During deposits and withdrawals, we automatically record the transaction date, amount, and the mobile banking method used (bKash, Nagad, Rocket, Upay). This information is stored solely for account verification and fraud prevention.

2.3 Automatically Collected Information

When you visit the bj888 website, certain technical information is collected automatically:

• IP address and device type
• Browser and operating system information
• Time spent on the site and list of pages viewed
• Referral source (where you came from before reaching the site)

Use of Collected Information

bj888 uses your information only for the purposes listed below:

3.1 Service Operation and Identity Verification

Your mobile number is used to keep your account active, verify logins, and send OTPs. National ID information is used in the verification process to confirm your identity and maintain account security.

3.2 Customer Support

Relevant account information is used to enable our 24/7 live chat and email support team to resolve your issues. Only the relevant support staff can view this information.

3.3 Platform Improvement and Personalisation

bj888 continually improves its services by analysing user preferences and play patterns. However, this analysis is done entirely at an aggregate level — no individual user is profiled.

3.4 Legal Obligations

bj888 is required to comply when applicable law or government directives require data to be retained or disclosed.

Data Storage and Security Measures

4.1 Encryption and Secure Connections

All sensitive information stored at bj888 is protected using SSL encryption technology. All data sent to and received from the website travels over encrypted connections, making it practically impossible for third parties to intercept or read.

4.2 Access Controls

Only specific, authorised personnel can access your personal information. All access is logged and regularly audited.

4.3 Retention Period

Information is retained for the duration your account is active and, after account closure, for a defined period as required by law. Information that is no longer needed is securely deleted after the specified period.

Sharing Data with Third Parties

bj888 never sells or rents your personal information to third parties for commercial purposes. However, data may be shared in the limited circumstances below:

5.1 Service Provider Partners

Trusted service providers that assist with payment processing, cybersecurity, and technical infrastructure management may access limited necessary information. bj888 has a separate confidentiality agreement with each such provider.

5.2 Legal Obligations

Necessary information may be disclosed to the relevant authorities pursuant to a court order, government investigation, or legal obligation. In such cases, we comply with applicable law and provide only the minimum information required.

5.3 Fraud Prevention

As part of account protection and fraud prevention measures, some limited information may be shared with our security partners, but only in response to specific and verifiable threats.

Cookies and Tracking Technologies

6.1 What Are Cookies

Cookies are small text files stored in your browser. bj888 uses cookies to improve your experience on the site, keep sessions active, and remember your preferences.

6.2 Types of Cookies

• Essential Cookies: Required to keep login sessions and security tokens active.
• Functional Cookies: Remember language preferences and display settings.
• Analytical Cookies: Help us understand which parts of the site are used most — they contain no personal information.

6.3 Cookie Controls

You can delete cookies or stop accepting new ones at any time through your browser settings. However, disabling essential cookies may cause some services to stop working correctly.

Your Rights and Choices

Every registered user on bj888 has the following rights regarding their own information:

7.1 Right to View and Correct Information

You can log in to your account at any time to view your stored personal information. If any information is incorrect, you can submit a correction request through the support team.

7.2 Right to Delete Information

After closing your account, you may request that your personal information be deleted. However, certain information must be retained for a defined period due to legal obligations.

7.3 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional messages from bj888, you can opt out at any time by notifying the support team. Service-related messages (such as OTPs or transaction confirmations) cannot be turned off, as they are required for account security.

Policy on Minor Users

All services on bj888 are exclusively for users aged 21 and above. We do not knowingly collect any information from persons under 21.

A national ID card or equivalent document is required to verify age at the time of registration. If we have reason to believe that information from a minor has been collected by mistake, we promptly close that account and take steps to delete the relevant information.

For more information on responsible play, please visit our Responsible Gaming page.

Changes to the Privacy Policy

bj888 reserves the right to amend this privacy policy as needed. Registered users will be notified in advance of any significant changes via their mobile number or email.

Continuing to use the site after an updated policy has been published will be treated as your acceptance of the new policy. We therefore recommend checking this page regularly.

This policy forms part of bj888's overall terms of use. To learn about all terms and conditions governing our services, please read the About Us page.